"Called Hawana at 11pm on a Sunday in December when our furnace stopped working. No after-hours charge, same $175 diagnostic rate. Technician arrived within the hour, diagnosed a failed igniter, had the part, and we had heat again by 1am. No phone tree, no callback queue. The call was answered by a person who knew what they were talking about. Exactly what you want when you have no heat in a London Ontario winter."

"Submitted the quote form on a Saturday afternoon for a furnace and AC combo estimate. Got a call back within a couple of hours, estimate visit booked for Monday. The technician arrived on time, did a thorough assessment, and provided a written quote with all-in pricing before leaving. The quote matched the invoice exactly. No surprises — which is not something I can say about the two other contractors I tried before calling Hawana."

"Used the contact form for a heat pump quote at our Strathroy property. Hawana serves rural Southwestern Ontario which not every London contractor does — no travel surcharge, same pricing as London Ontario. Fast response, the technician knew the area, and the quote included the HRS rebate assessment so we knew the net cost before deciding. Everything straightforward from first contact through installation."