About Hawana HVAC Solutions
London Ontario
Hawana HVAC Solutions is a TSSA certified, owner-operated HVAC contractor based in London Ontario, founded in 2018 by Abdullah Ghzail. The business was built on three commitments that the larger HVAC companies in London Ontario do not make: published pricing before you call, a written quote before any work starts, and zero after-hours surcharge on emergency calls. 138 five-star Google reviews and a BBB A+ accreditation are the result of those commitments applied consistently over seven years.
The Story Behind Hawana HVAC Solutions
Founded 2018 in London Ontario
Hawana HVAC Solutions was founded in London Ontario in 2018 by Abdullah Ghzail, a TSSA certified gas technician with certification for both natural gas and LP propane. Abdullah started the business after years of working in the HVAC trade and observing the same consistent problems in how HVAC services were being delivered to London Ontario homeowners: pricing that was not disclosed until after the visit, emergency calls charged at double or triple the standard rate, and rental contracts that cost homeowners thousands of dollars over the life of equipment they would never own.
The Three Founding Commitments
Hawana was built on three specific commitments that are not standard practice in the London Ontario HVAC market. First: published pricing on every service page of the website before any homeowner picks up the phone — furnace installation from $3,400, heat pump from $3,700, water heater from $2,700. Second: a written all-in quote provided at the estimate visit before any work begins, with the invoice matching the quote exactly. Third: zero after-hours surcharge on emergency calls, 24/7, 365 days a year — the same $175 diagnostic rate at 2am on a January Sunday as at 2pm on a Tuesday. A furnace failure in a London Ontario winter is a life-safety situation and should not be treated as an opportunity for a surcharge.
Growth Through Word of Mouth
Hawana has grown entirely through word of mouth and organic search since 2018, without paid advertising or promotional offers. The 138 five-star Google reviews accumulated over seven years are the direct result of those founding commitments being applied consistently on every job. Penn B.'s review below — a January furnace failure with a cracked heat exchanger, same-day replacement, and a technician who explained the CO safety implications honestly rather than just proceeding with the replacement — is representative of how Hawana operates.
Owner-Operated
Hawana is a small, owner-operated business. Abdullah Ghzail is directly involved in or aware of every installation and repair. This means the person who quotes the job is directly connected to the person who does the work, and the business's reputation is personally at stake on every call. This is a structural accountability that larger HVAC companies with rotating staff cannot replicate.
Five Commitments That Define How Hawana Operates
Not marketing language — these are the specific, verifiable practices that separate Hawana from other HVAC contractors in London Ontario.
No Rental Contracts — Ever
Hawana installs equipment you own outright or finance to own. No monthly rental fees. No long-term lock-in. No penalty for cancellation. When a Hawana furnace is installed, it belongs to the homeowner from day one.
Zero After-Hours Surcharge
The same $175 diagnostic rate applies at 2am on a January Sunday as at 2pm on a Tuesday. Furnace failures in London Ontario winters are not discretionary. Homeowners should not pay a premium for needing heat in the middle of the night.
Published Pricing Before You Call
Every service page on hawana.ca shows the actual installed price before any homeowner picks up the phone. Gas furnace from $3,400. Heat pump from $3,700. Tankless water heater from $3,500. Maintenance $149/yr.
Written Quote Before Work Starts
Every repair visit ends with a written repair vs replace recommendation and cost breakdown. Every installation visit ends with a written all-in quote specifying the equipment model. No work begins until the homeowner has approved the written quote.
Rebates Navigated on Your Behalf
The Enbridge $650 rebate on qualifying gas furnaces and the Home Renovation Savings (HRS) rebate of up to $7,500 on qualifying heat pumps are both submitted by Hawana after installation. The rebate cheque goes directly to the homeowner.
Licences, Accreditations, and Verifiable Credentials
Every credential Hawana operates under is independently verifiable.
TSSA Certification — Natural Gas & LP Propane
Abdullah Ghzail holds active TSSA (Technical Standards and Safety Authority) certification for both natural gas and LP propane under Ontario Regulation 212/01. TSSA certification is required by Ontario law for all gas appliance installation, gas line work, and gas appliance repair in Ontario. Without TSSA certification, a technician cannot legally perform gas work in Ontario. All Hawana gas installations are pressure-tested and permitted where required by Ontario code. TSSA certification status can be verified at tssa.org.
Verify at tssa.org ↗BBB A+ Accreditation
Hawana HVAC Solutions holds a BBB A+ accreditation from the Better Business Bureau — the highest possible rating on the BBB scale. BBB A+ accreditation requires meeting all BBB standards for trust: responsiveness to customer complaints, transparency in business practices, a history of honouring commitments, and a track record of resolving disputes. The BBB A+ rating is not purchased — it is earned through verified business conduct and maintained through continued compliance with BBB standards. Combined with 138 five-star Google reviews, this provides two independent verifications of Hawana's customer service standards.
138 Five-Star Google Reviews
All 138 of Hawana's Google reviews are five-star ratings — not an average, but 138 consecutive five-star reviews accumulated since 2018. Google verifies that reviews are posted by real customers who have interacted with the business. The reviews reflect consistent themes: transparent pricing, honest repair vs replace advice, emergency response without surcharges, and invoice amounts that match the written quote. Reviews can be read directly on Google at the link below.
Read all 138 reviews ↗In Business Since 2018 — London Ontario
Hawana HVAC Solutions has operated continuously in London Ontario since 2018 — seven years of business as of 2026. The company is registered in Ontario, headquartered at 670 Millbank Dr, London ON N6E 1S2. Longevity in the HVAC trade is a meaningful signal: HVAC contractors with poor workmanship or business practices typically generate complaints and referral failures that end the business within two to three years. Seven years of continuous operation and growth in a competitive market, without paid advertising, is a direct reflection of the quality of service.
Why Hawana Does Not Offer Rental Contracts — The Numbers
Rental furnace and water heater contracts are widely offered by large HVAC companies in Ontario. Here is the math on why Hawana believes they are not in the homeowner's interest.
📈 Rental Contract vs Outright Purchase — London Ontario Gas Furnace, 20-Year Comparison
✗ Typical Rental Contract
✓ Hawana Outright Install
Rental total after 20 years — still renting
Hawana install after Enbridge rebate — you own it
Difference over 20 years in the homeowner's favour
Note on financing: Hawana offers financing on installations for homeowners who prefer to spread the cost. The key difference from rental: at the end of the financing term, the equipment is owned outright. There are no ongoing monthly fees after the term ends, and no penalty for paying off early. The Enbridge $650 or HRS $7,500 rebate still applies to financed installations — the cheque goes directly to the homeowner.
Equipment Brands Hawana Installs in London Ontario
Equipment is selected based on reliability, Ontario parts availability, and value for the application — not dealer margin. Written quote specifies the model number before every installation.
Goodman
Furnaces & AC. Reliable mid-range. Parts widely available in Ontario. 10-year equipment warranty.
Carrier
Furnaces, AC & heat pumps. Premium performance. Excellent reliability record in London Ontario climate.
Lennox
High-efficiency furnaces and heat pumps. SLP99 series — among the most efficient gas furnaces available.
Navien
Tankless water heaters. Preferred brand for reliability and Ontario service support. NCB & NPE series.
Bradford White
Gas tank water heaters. North American manufacturing. 40, 50, 60 gal. Strong London Ontario reliability record.
Daikin
Cold-climate heat pumps. FIT series rated to -30°C. Eligible for HRS rebate up to $7,500.
Aprilaire
Whole-home humidifiers. 600 bypass, 700 fan-powered, 800 steam. Outdoor temp compensation humidistat.
Venmar / Lifebreath
HRV and ERV ventilation. Ontario Building Code Section 9.32 compliant. Sized to ASHRAE 62.2.
Hawana HVAC — Seven Years in London Ontario
Hawana HVAC Solutions Founded
Abdullah Ghzail founds Hawana HVAC Solutions in London Ontario with active TSSA certification for natural gas and LP propane. Three founding commitments established from day one: published pricing, written quotes, zero after-hours surcharge. First installs: gas furnaces and water heaters across London Ontario.
Service Area Expands to Southwestern Ontario
Service area expands from London Ontario to cover all Southwestern Ontario communities including St. Thomas, Strathroy, Aylmer, Woodstock, and surrounding areas. Zero travel surcharge established as policy throughout the expanded area. First heat pump installations added to the service offering.
BBB A+ Accreditation Achieved
Hawana achieves BBB A+ accreditation — the highest possible rating from the Better Business Bureau — through verified business conduct and customer satisfaction standards. Tankless water heater installations, HRV and ERV ventilation, and whole-home humidifier services added to the full service offering.
Cold-Climate Heat Pumps and HRS Rebate
Cold-climate air-source heat pump (ASHP) installations expand significantly as London Ontario homeowners respond to the Home Renovation Savings (HRS) rebate of up to $7,500. Hawana begins navigating HRS applications on behalf of homeowners. Canada Greener Homes Grant closes February 2024.
138 Five-Star Reviews — Growing
Hawana reaches 138 consecutive five-star Google reviews — entirely organic, no paid reviews. The business continues to serve London Ontario and all Southwestern Ontario with the same commitments made in 2018. Maintenance plans at $149/yr and $249/yr introduced as the installed base of Hawana equipment in London Ontario grows.
138 Reviews — What London Ontario Homeowners Say About Hawana
"I specifically chose Hawana because they were the only contractor who published their pricing before I called. Most HVAC companies say call for a quote — Hawana had furnace installation from $3,400 right on their website. The estimate confirmed that price, the invoice matched exactly. Abdullah explained the difference between the 80% and 96% AFUE options and let me make the decision without pressure. This is how all contractors should work."
"We have had three different HVAC companies work on our London home over 15 years. Hawana is the only one that showed up on time, explained what they were doing, and charged exactly what they quoted. When I asked about the rental option he was straightforward: he does not offer them because the math does not work for the homeowner. I appreciated that honesty. Furnace and AC combo installed, both work perfectly."
"Called Hawana at 6am in January when our furnace went out overnight — house had dropped to 12 degrees. No after-hours fee, same $175 diagnostic. Abdullah arrived within 90 minutes, identified a cracked heat exchanger — a CO safety issue — and explained clearly why replacement was the right call and what the risk was of continuing to operate it. New Goodman furnace installed same day. His transparency about the safety issue stood out most. We have since referred three neighbours."
HVAC Services Hawana Provides in London Ontario
Full-service residential and light commercial HVAC across London Ontario and Southwestern Ontario.
Furnace Repair
$175 diagnostic · 24/7 zero surcharge
Furnace Installation
From $3,400 · Enbridge $650 rebate
Heat Pump Installation
From $3,700 · HRS $7,500 rebate
Air Conditioning
From $3,500 · repair & install
Navien Tankless
From $3,500 · same-day available
Gas Tank Water Heater
From $2,700 · Bradford White
HRV Ventilation
From $1,200 · OBC compliant
Whole-Home Humidifier
From $550 · Aprilaire
Gas Line Services
TSSA certified · pressure tested
Ductwork
Repair, sealing, assessment
Maintenance Plans
$149/yr Basic · $249/yr Premium
Contact / Free Estimate
Book online or call 24/7
Service Area — London Ontario and Southwestern Ontario
Zero distance surcharge, zero travel fee throughout the entire service area. Same published pricing everywhere.
About Hawana HVAC — Frequently Asked Questions
Who we are, our licences, why we operate the way we do, and what makes Hawana different in London Ontario.
Ready to Work with Hawana? Call or Get a Free Estimate.
TSSA certified. BBB A+. 138 five-star reviews. No rental. No surprise fees. Published pricing. Written quote before every job. 24/7 zero after-hours surcharge. London Ontario and all Southwestern Ontario.
